English
Welcome to Black Ice Electronics Store http://www.blackice.sa/, the leading destination for purchasing home appliances and electronics within Saudi Arabia and the region.
You are required to read and understand the following terms and policies listed under the "Terms and Conditions" section.
Please read these terms and conditions carefully, as your use of our website constitutes your full agreement to comply with them.
The use of the online store services is available only to individuals who are legally capable of representing themselves under the laws of the Kingdom of Saudi Arabia.
Individuals who lack legal capacity to represent themselves under local contract laws are not permitted to use the online store services.
To use this website within the Kingdom, you must be 18 years old or older. If you are younger than this, you must be under the supervision of a parent or legal guardian.Provided that they agree to comply with the Terms of Use, the user will be fully responsible for using the website’s services outside the Kingdom of Saudi Arabia, ensuring full compliance with the local laws applicable in that region.
These terms and conditions are considered valid and override any previous forms of commercial representation, verbal agreements, or other understandings, unless specific additional terms apply to a particular product or service.
By using the online store services, you are obligated to comply with the terms and conditions outlined herein.
To benefit from our services, you must create an account using accurate and correct information, including:
Your full name as stated in your national ID.
Your current residential address within the Kingdom.
A valid mobile number.
Your personal email address.
Any other required details during the registration process.
The registration process includes the information (your personal data) that you provide to us to complete your transactions and to contact you.
You must agree to the principle of our use and updating of your personal data to manage the registration process and ensure the confidentiality of your identity during order processing and electronic payment transactions.
The information you provide during registration is protected in accordance with the Privacy Policy.
On the Black Ice Electronics website, your personal information forms part of your transaction record with our services.
By using our website, you are responsible for maintaining the confidentiality of your personal account and password, as well as preventing unauthorized access to your personal device/computer/mobile/tablet.
You bear full responsibility for all transactions carried out through your account using your password.
The website holds no responsibility for any loss or damage that may occur due to your failure to protect your password or any other information related to your personal account.
If you suspect any unauthorized or suspicious activity in your account, please notify us immediately by contacting us through any available communication channel.
All personal data you provide is treated with strict confidentiality and will only be used in accordance with the Privacy Policy of the Black Ice Electronics website.
Ensure that you enter accurate and correct information when registering or completing any purchase, including addresses and payment details.
The user bears full responsibility for the accuracy of payment information, whether it involves credit cards or bank accounts.
By agreeing to use our website and electronic services, you consent to receiving our communications in all forms, including emails from admin@blackice.sa, newsletters, notifications, and alerts on social media platforms such as WhatsApp, as announced on our website.
Accordingly, you implicitly agree that all electronic transactions sent to you by us are legally binding and are treated in the same manner as written transactions.
The email, mobile number, and any other contact details you provide during registration are considered official communication channels.
Any notifications or messages sent through these channels are regarded as officially delivered.
We reserve the right to monitor, record, and store any phone calls, emails, or other forms of electronic communication with you.
This is done for training purposes, verifying feedback, and improving the quality of service provided to our customers.
The company reserves the right to reject any registration request or cancel an existing account if the provided information is found to be inaccurate or if the user violates any of the terms.
Account Management Authority:
The company reserves the right to reject any registration request or cancel an existing account if the provided information is found to be inaccurate or if the user violates any of the terms.
Any content you upload or share on the website, such as text or images, is your sole responsibility.
Uploading files that contain viruses, malware, or any harmful content is strictly prohibited.
Any breach of these terms may result in the cancellation of your account or permanent restriction from using the website’s services without the need for justification.
At Black Ice Home Appliances Store, we strive to provide the best, safest, and most seamless online shopping experience within the Kingdom of Saudi Arabia. However, we would like to clarify the following points to ensure transparency:
You are strictly prohibited from violating or attempting to violate the website's security protection. This includes, but is not limited to, the following:
Interfering with information not intended for you or accessing a server or account that you are not officially authorized to use.
Attempting to probe, scan, or test the system or network's capabilities, or trying to breach security measures or protection levels without proper authorization.
Attempting to disrupt or interfere with the service provided to any other user, host, or network. This includes, but is not limited to, spreading and transmitting viruses to the website, overloading the site, sending chain messages, unsolicited emails, or any other means that may compromise network security.
Sending unsolicited messages, including commercial offers and/or advertisements for products or services.
Sending unsolicited messages, including commercial offers and/or advertisements for products or services.
Impersonating or forging an IP address, email address, or any part of the website address and using it in any email or mailing list. Violations that harm the system or network security will result in civil and criminal penalties in most cases.
By using this website, you agree not to use system resources, including hardware, software, or any other means, to disrupt, interfere with, or attempt to interfere with the operation of the website or any activity or service it provides. The website will investigate any activities that may involve such violations and will cooperate with the relevant legal authorities to prosecute and impose the necessary penalties on those involved in such violations.
We strive to provide accurate and comprehensive information about our products, including availability, pricing, specifications, illustrative images, and technical features. However, typographical or clerical errors may occasionally occur.
We take the utmost care to accurately display product colors on our website. However, the colors you see depend primarily on your screen settings, which are beyond our control. Therefore, we cannot guarantee the exact color settings on your screen.
Publishing product or service details (including but not limited to marketing brochures, advertisements, commercial offers, magazine promotions, and flyers) on the website does not guarantee the availability of products, offers, or prices, whether for online shopping or direct in-store purchases.
The availability of products and prices is subject to change without prior notice.
All product and service prices include Value Added Tax (VAT), unless otherwise specified in cert.
Customers who have reviewed a product or service grant Black Ice full rights and permissions to republish their reviews in marketing materials, advertisements, or on the website without requiring further approval, based on their initial consent to submit the review.
Products sold are covered by the manufacturer’s or authorized dealer’s warranty for a period of two years from the date of purchase.
The warranty is provided by the authorized dealer, not the company. Therefore, any warranty-related claims or product issues must be directed to the authorized dealer, not Black Ice.
The warranty becomes void if the original invoice issued by Black Ice Home Appliances is lost.
The customer must read the instruction manual included with the product to understand its operation, ensure compliance with safety standards, and verify its compatibility with local electrical requirements.
All products sold by the company are designed to operate within the (220-240V) range unless otherwise specified. If the product is damaged due to operation outside the specified voltage range, it will not be eligible for replacement, return, or warranty coverage.
At Black Ice Store, we are committed to providing an exceptional shopping experience for our customers in the Kingdom of Saudi Arabia. Below, we outline the following key points:
The purchase process is confirmed upon issuing the invoice after completing the payment through the available payment methods.
Order Cancellation by Black Ice Company:
The company reserves the right to cancel the order for any of the following reasons:
Payment transaction is declined/not accepted.
Incorrect delivery address or contact information provided by the customer, or if the customer is unreachable.
The cost of shipping the product through the store is determined according to the size and weight of the product or according to free shipping offers on some selected products.
Order Cancellation by the Customer:
To proceed with the order cancellation, you must contact us first. You may cancel your order for any of the following reasons:
If the order has not been delivered or shipped to you. In case the cancellation occurs after the order has been shipped or dispatched, a cancellation fee will be applied. We reserve the full right to verify the shipping time of your order against the time your cancellation request was submitted.
We are unable to provide or deliver the requested product/service within a reasonable timeframe of (20) business days from the order confirmation date.
In case of a defect or malfunction in the product or if it does not match the description stated on the website, as per the return and exchange policy.
If an order has been placed and an invoice issued for a product or service with an incorrect price or inaccurate information due to an error in listing the correct price or product/service details, the website reserves the right to either contact you to clarify the error and how to proceed or cancel your order and notify you of the cancellation.
The shipping date depends on your purchase order, including the city and payment method. Delivery is completed within 3 to 10 business days, excluding Friday and Saturday (non-business days), as well as official holidays such as Eid, Saudi National Day, and Founding Day. During holidays, delivery may take up to 15 business days.
Delivery also depends on the customer's availability and coordination of the delivery schedule with Black Ice Company’s team or the shipping team. If the customer is unreachable at the scheduled time, the shipment delivery may be delayed without any liability on Black Ice Home Appliances.
Shipping costs range from 19 to 150 riyals per order, depending on the product size and delivery location..
At Black Ice Store, we aim to provide a convenient and secure payment experience for our valued customers. Therefore, please review the following terms related to our payment services :
Payment Services:
The customer must enter accurate and valid information on the payment page, such as credit card details (Visa/MasterCard) or any other approved and available payment method on the website or app.
The use of any incorrect or invalid payment method is strictly prohibited, as is the use of stolen payment methods. The customer bears full responsibility in case of violating this clause.
The purchase amount will be deducted from the selected payment method through the company's approved electronic payment gateway.
When placing an order, it is considered an authorization from the customer for the company to deduct the purchase amount.
All transactions are conducted in Saudi Riyals. If the customer makes a payment in another currency, they will bear the currency conversion costs and any additional fees incurred.
The customer may be required to provide their national ID number for verification purposes to ensure the security and validity of the payment method.
The customer is responsible for ensuring their payment method is active to complete transactions successfully.
Paying via Apple Pay ensures a secure shopping experience on our website. In case of a refund request by the customer, the amount will be returned within 14 business days .
Paying via Mada ATM cards ensures a secure shopping experience on our website. We currently accept Visa and MasterCard credit cards. Please enter all payment details in English. In case of a refund request by the customer, the amount will be returned within 14 business days .
We ensure the security of your credit card number using the latest encryption technology, providing you with a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. No additional fees are applied when paying with a credit card. Please enter all payment details in English ,
In case of a refund request by the customer, the amount will be returned within 14 business days .
Pay in 4 Installments via Tamara:
We offer installment payments in 4 equal installments with no interest, no late fees, and no lengthy forms—fully compliant with Islamic finance principles. This option is available for orders ranging between 100 to 5,000 SAR.
Tamara may request additional information or documents if necessary.
You must ensure that you have sufficient funds in your Tamara account before placing an order or attempting to complete a transaction.
By using this financing service, you acknowledge and accept the potential consequences of non-compliance with the agreed terms. You also agree that Tamara reserves the right, at its sole discretion, to notify the Saudi Credit Bureau ("SIMAH") in case of delayed or failed payments.
We offer installment payments in 4 equal installments with no interest, no late fees, and no lengthy forms—fully compliant with Islamic finance principles. This option is available for orders ranging between 100 to 5,000 SAR.
Tabby may request additional information or documents if necessary.
You must ensure that you have sufficient funds in your Tabby account before placing an order or attempting to complete a transaction.
By using this financing service, you acknowledge and accept the potential consequences of non-compliance with the agreed terms. You also agree that Tabby reserves the right, at its sole discretion, to notify the Saudi Credit Bureau ("SIMAH") in case of delayed or failed payments.
At Black Ice Electronics, we highly value our customers' privacy and are committed to protecting their data in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia. This policy explains how we handle the information you provide when using our services, as well as your rights concerning that data.
We collect this information when you visit our platform or contact us via email, WhatsApp, web, instant messaging, or phone. Additionally, we may collect any extra information you voluntarily provide. The platform uses this data to serve you better, enhance its services, and respond to any inquiries you may have.
Collection of Personal Information:
When using the Black Ice website, we may collect the following information:
Personal Identity Information: Such as full name, residential address, mobile number, and email address.
Payment Information: Including bank card details or other payment methods used.
Technical Information: Such as IP address, browser type, and data related to how you interact with the website.
How Information is Used:
The information we collect is used for the following purposes:
Processing orders and completing purchases.
Enhancing website services and user experience.
Sending notifications regarding order status, promotional offers, or updates.
Ensuring website security against fraud attempts or unauthorized use.
Data Protection:
We implement advanced security standards and technologies to protect customer data from unauthorized access or unlawful use. However, you are responsible for keeping your login credentials secure and not sharing them with any third party.
Sharing Data with Third Parties:
We do not share your personal data with any external entities, except for:
Payment service providers and shipping companies to ensure successful transaction completion.
Legal obligations imposed by official authorities within the Kingdom.
Your Rights as a User:
You have the right to access and update your personal data at any time through your account on the website.
You have the right to request the deletion of your data, provided it does not conflict with any legal requirements.
To enhance your browsing experience, the website may use cookies. You can adjust your browser settings to disable cookies if you prefer; however, this may affect the website's functionality.
We reserve the right to modify this policy at any time in accordance with legal or operational developments. Any changes will be published on this page, so we recommend reviewing it periodically.
For more inquiries regarding the privacy policy, you can contact us through our official channels listed on the Black Ice Electrical Appliances website
Window AC: 50 SAR
Cabinet AC: 500 SAR
Split AC: 200 SAR
Window AC: 50 SAR
Cabinet AC: 100 SAR
Split AC: 100 SAR
American: 120 SAR
Korean: 65 SAR
Chinese: 50 SAR
Indoor cabinet bracket: 100 SAR
Outdoor cabinet bracket: 100 SAR
Wall-mounted iron bracket with aluminum coating: 50 SAR
Rubber floor base: 30 SAR
If additional pipe length is required, any extension beyond 10 meters may reduce cooling efficiency. If the customer approves the extension, extra Freon will be charged at a minimum of 50 SAR.
If installation height exceeds 3 meters, scaffolding is required at 75 SAR per level (each level is 160 cm high), or it must be provided by the customer. If provided for more than 3 levels, disassembly and reassembly fees apply.
If a crane is required, it must be coordinated and agreed with the customer. A minimum of 250 SAR per hour will be charged depending on the site and building height.
If the installation height exceeds 2.5 meters for 36-unit ACs (varies by manufacturer) or cabinet ACs, scaffolding or a crane is required.
If the customer’s existing pipe size differs from the required size, a charge of 50 SAR per AC will apply for adjustment. (This may cause noise in the indoor unit; the company is not responsible for this.) The customer is not charged for pipe size differences if pipes are included with the AC.
For installations involving gypsum board, tent houses, or glass doors, the customer is responsible for any extra cost for special mounting or piping.
If the customer provides their own pipes, an installation fee of 15 SAR per meter applies.
If there are concrete walls, the company is not responsible for creating wall openings. The customer must handle this.
In cases of installations in shafts, closed, or narrow spaces, the customer is responsible for performance and cooling outcome.
It is the customer's responsibility to inquire about included pipes before purchase.
The installation department is not responsible for cooling performance if the room size is incompatible with the AC capacity.
The installation team is not responsible for electrical wiring, drainage work, or decor work.
The company is not responsible for installation on old pipes or pressure testing unless agreed upon, with a specific cost.
The installation department is not responsible for maintenance if the AC is relocated by the customer.
Installation warranty is valid for 12 months from purchase date, and includes installation issues (e.g. Freon leakage) for up to 6 months. It does not cover manufacturing defects, AC washing, or filter cleaning.
The warranty does not cover water dripping due to clogged drains caused by device dirtiness or internal drainage setup issues. The company is not liable for such cases.
After installation, the AC is under the warranty of the authorized dealer, who is responsible for all repairs during the warranty period. Installation defects remain the company’s responsibility.
The company does not install old AC units unless coordinated with a supervisor. The company is not responsible for any agreement between the customer and technician for installing external or old AC units.
The original invoice must be presented before installation.
The company reserves the right to refuse returns or exchanges according to its policies after installation.
The customer must prepare the installation site by removing obstructions and ensuring electricity and drainage are available. If electricity is not available, a waiver must be signed to avoid liability.
The customer must pay for all additional supplies before installation and receive an official receipt or invoice.
In case of any AC malfunction, the customer must contact customer service to schedule maintenance. Customers should not contact the technician directly for maintenance appointments.
Installation is not done if plastic pipes are embedded in the wall and it’s not possible to pull new pipes through them.
All above details and prices have been reviewed. This serves as authorization from the company (Installation & Maintenance Department) to carry out the installation on the proposed date and time as informed to us, excluding official weekends and holidays, or if the customer is absent or delayed by more than 30 minutes. The company reserves the right to reschedule based on operational needs and department availability.
العربية